What are Dynamics 365 for Sales and Customer Engagement? In fact, they are mostly considered to be the same application with NAV being the on-premise version and Business Central being the cloud version.įor now, let's refer to these two applications as NAV (not entirely accurate, but it helps keep the descriptions concise). NAV and Business Central are very similar. But their strength is accounting processes. Each application is designed to handle everything from tracking prospects, to supplier management, order entry, to fulfillment and invoicing.
NAV and Business Central are both ERP (Enterprise Resource Planning) applications. What are Dynamics NAV and Dynamics 365 Business Central? Dynamics 365 for Customer Engagement = Dynamics CRM.Dynamics 365 Business Central = Business Central.The naming conventions are a little confusing and have changed a lot, so users and vendors often shorten their names, such as: These primarily include ERP applications and CRM applications. Let’s try to tackle this at a high level.ĭynamics 365 is a suite of business applications offered by Microsoft. Each of these applications provides some form of CRM functionality, but there is a lot of confusion about when the different solutions might make the most sense.
We’ve been doing a lot of Dynamics 365 for Sales and Customer Engagement work for clients who are already using Dynamics NAV and Dynamics Business Central lately.
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